How it Works

Curious about Sony Rewards? Wondering how to brag about your swag on Facebook? Want to keep track of your must-have rewards? Want the most bang for your points?

Well, you've come to the right place. Check out our FAQs and get answers to common questions:

About Sony Rewards

What is Sony Rewards?

The Sony Rewards Program connects you to all things Sony®. You earn points for doing the things you already love to do (like going to movies and purchasing Sony products) and use those points to get great Sony merchandise and experiences. Sony Rewards also gives you insider access to the latest content from the Sony universe and lets you share your experience with friends.

What's new with Sony Rewards?

A lot has changed with Sony Rewards but not everything! Sony Rewards is still the best place to be for all things Sony — and we've added a few extra touches, for example:

  • The website has been redesigned to be more useful and easier to use. We hope you like it!
  • There are great new ways to earn points — like going to select movies in the theater or purchasing select movies to watch from the comfort of your home.
  • You can now use your points for more of the Sony items you love — including music downloads and PlayStation® games.
  • Our Deals & Steals section gives Sony Rewards members access to reduced prices and unique collectibles.

Check out the new Sony Rewards website and give us your feedback.

What happened to the Sony Pictures Blu-ray Club?

The Sony Pictures Blu-ray Club has been rolled into the Sony Rewards program. While there is no longer a separate Blu-ray Club, you'll still be rewarded for your love of movies!

Here's what's changed and what hasn't:

  • You keep the points you've already earned.
  • It's now easier than ever to earn points for registering your select Blu-ray discs™.
  • You're now able to register select DVDs online for points too.
  • When you register discs, your earned points will no longer automatically be converted into coupons.
  • You can still use your points for great Sony Rewards — from the latest electronics and Blu-ray discs™, to once-in-a-lifetime experiences.

What happened to the Wheel Watchers Club and SPIN ID?

The Wheel Watchers Club became so popular and got so big we created its own separate platform and identity. Wheel Watchers, you will continue to enjoy the benefits of playing the daily puzzle, plus you'll enjoy new in-show and online activities and experiences. Your current SPIN ID remains valid, and there is nothing you need to do, except log in regularly to keep your account active. As an added benefit, you can still access great Sony Rewards items! Click here to go to Wheel Watchers Club.

How do I join Sony Rewards?

You can join Sony Rewards by clicking on Join Now — it's fast and easy to do.

You can also join using Connect with Facebook. If you do, the sign-up process will be faster and you'll have access to added functionality on Sony Rewards.

Do my Sony Rewards points expire?

Yes. However, if you have a Sony Card or PlayStation®Card, an extended expiration date is one of your advantages. Here are the details:

  • If you don't have a Sony Card / PlayStation®Card: You earn Sony Rewards points on a calendar year basis. You can use your points at any time during the year they were earned and also for an additional three-month period in the following year. This means your points from the previous calendar year expire on March 31.
    For example, let's say you earn 10,000 Sony Rewards points in 2012. You use 5,000 of your points before the end of December, leaving 5,000 points unused at the start of 2013. You will have until March 31, 2013, to use the remaining 5,000 points that you earned in 2012. And, if you wish, you can combine these points with the points you earn from January to March 2013. At the end of March 2013, your unused Sony Rewards points from 2012 will expire — but any points you have earned in 2013 can still be used throughout the year 2013 and also for an additional three months in 2014.
  • If you have a Sony Card/PlayStation®Card: As a cardmember, your Sony Rewards points will expire 5 years from the end of the month in which they were earned. Points are redeemed on a first in/first out basis, so you have plenty of time to select the Sony Rewards item that interests you most.

For more information, please see our Terms & Conditions.

What browser is the best one to use with Sony Rewards?

The Sony Rewards website uses HTML 5.  That means it may not work fully with older browsers.  For the best experience, please upgrade to the newest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari.  Please also be sure to enable cookies.

My Account

How do I update my profile?

It's easy. Go to the My Account section of Sony Rewards where you can update your member info in My Profile.

If you are a card member, you can only update your email address via My Profile. To update any other information, please call the number on the back of your card.

How do I update my communication preferences?

Simply go to the My Account section of Sony Rewards to make updates to My Communication Preferences.

How many Sony Rewards points do I have?

Go to the My Account section of Sony Rewards to view your account summary, including your point balance.

How do I see my Sony Rewards transaction history?

Go to My Account and click on the My Transactions tab to get a complete picture of your points activity history.

Earning Points

How do I earn Sony Rewards points?

There are many ways to earn points — and most of them involve doing things you already love to do. Here are just a few:

  • Use your Sony Card — one of the best — and fastest — ways to earn points. In addition to other benefits, cardmembers earn:
    • 5X points on Sony purchases at Sony stores, Sony.com and Sony authorized retailers*
    • 3X points on dining out and movies
    • 1X points on all other purchases
  • Use your PlayStation®Card — another great way to earn points. In addition to other benefits, PlayStation®Card members earn:
    •  10x points on all PlayStation®Network purchases
    •  3X points on purchases that extend your play
       - PlayStation® and Sony® purchases at Sony stores, Sony.com and authorized retailers*
       - Mobile phone bill
       - Movie Theaters
       - Quick Service Restaurants
    • 1X points on all other purchases
  • Shop through Points Plus — another great way to earn points. When you shop online through a Points Plus link to any participating retailers, you can earn at least one point per dollar spent. If you have a Sony Card or PlayStation®Card, you can earn even more.

If you're a Sony Rewards member, you can also earn points by:

Note: We're always creating new and exciting ways to earn points. Visit Earn Rewards section for specific details on the latest ways to put points in your pocket.

* You'll automatically receive 1 point per dollar at Sony authorized retailers. To receive your additional 2 or 4 points per dollar, please fill out a bonus points form

What is Points Plus, and how does it work?

Points Plus allows Sony Rewards members to earn points for making purchases at participating retailers. Visit the Points Plus FAQ page to learn more.

How do I submit my Sony movie ticket stub(s) for points?

As a Sony Rewards member, you can earn points by uploading ticket stub(s) from select Sony films. Follow these three easy steps to turn your stub(s) into points.

What is the Bonus Point Form?

If you have a Sony Card or PlayStation®Card, use the Bonus Point Form for an exclusive opportunity to earn Sony Rewards points on eligible purchases.

Here's how it works for Sony Card members:

  1. Purchase Sony items with your Sony Card at any Sony authorized retailer.
  2. Complete the Bonus Points Form and submit it.
  3. Once you've submitted the form, print it and then mail it to the address provided along with a copy of your sales receipt.
  4. An additional 4 bonus points for every dollar you spent will be added to your account once your request has been processed (for a total of 5). 

Here’s how it works for PlayStation®Card members:

  1. Purchase PlayStation® or Sony items with your PlayStation®Card at any Sony authorized retailer.
  2. Complete the Bonus Points Form and submit it.
  3. Once you’ve submitted the form, print it and then mail it to the address provided along with a copy of your sales receipt.
  4. An additional 2 bonus points for every dollar you spent will be added to your account once your request has been processed (for a total of 3).

 

 

Note: Points for purchases made at Sony stores or sony.com are granted automatically. There is no need to fill out this form. Only use this form for purchases made at other authorized retailers.

Using Points

What can I get with my Sony Rewards points?

You can use your Sony Rewards points for a wide range of Sony merchandise. Here's how:

  • Browse the Sony Rewards catalog to check out what you can get, including exclusive and collectible items too.
  • Take advantage of Deals & Steals for limited-time pricing on certain items.
  • Check out ShowStoppers for exclusive Sony once-in-a-lifetime experiences.

What is the Purchase Credit Form?

If you have a Sony Card or PlayStation®Card, the Purchase Credit Form is an exclusive option that lets you receive a full or partial credit to your card account when you shop for Sony or PlayStation® products at any Sony authorized retailer.

Here's how it works:

  1. Purchase Sony or PlayStation®, items with your Card at any Sony authorized retailer.
  2. Complete and submit a Purchase Credit Form.
  3. Once submitted, print the form and then mail it to the address provided along with a copy of your sales receipt.
  4. Once your request is processed, we'll send you a confirmation email and credit your card account at a rate of $1.00 for every 115 Sony Rewards points deducted from your account. Your credit will post within two billing cycles.

Tip: As a Card member, you save 10% on almost everything in the Sony Rewards catalog Always check there first to see if you can get a better deal!

What is My Wish List and how do I create it?

Found in the My Account section, My Wish List is a great way to keep track of the great Sony movies, music, games, and products you want in one place. Once you add items to My Wish List, it will be easier for you to find out when those items go on sale or are featured as the Deal of the Week.

Creating your Wish List is as simple as visiting a product catalog page and clicking on the Add to My Wish List link. That's it!

What happens if I don't have enough points for an item in the catalog?

Not having enough points for an item doesn't mean you have to wait to get it. All you need to do is purchase the rest of the points you need using your Sony Card/ PlayStation®Card or other credit card during the checkout process.

Are there any restrictions on how I can use my Sony Rewards points?

Not really. However, Card members have access to exclusive items and better pricing than regular members do — that's why it's important to link your card to Sony Rewards. In addition, there are some shipping restrictions, and members must abide by our Terms & Conditions.

I just used my points for a Sony Store gift card. Where can I use it?

You can use your Sony Store gift card at store.sony.com or at Sony retail locations.

How do digital music downloads work?

As a member, you can use points to purchase music download credits from the digital music download page of the Sony Rewards catalog.

Here's how it works:

  1. Add the desired number of download credits to My Cart and proceed to checkout.
  2. You will receive a confirmation email immediately with a music download code and a link to the Sony Rewards Digital Download Store. Click on the link and your download balance should adjust properly. If it doesn't, enter the code found in your email.
  3. Select the songs you want to download.
  4. Proceed to checkout.
  5. Follow the simple instructions to begin your download.

Sony Card/ PlayStation®Card

What is the benefit of having a Sony Card or PlayStation®Card?

If you have a Card, you earn Sony Rewards points for making purchases with your card. But that's not all. You also gain access to special deals including a 10% savings on most Sony Rewards catalog items, access to PlayStation® hardware, and exclusive inventory and better pricing for Deals & Steals. Learn more about the benefits of having a Sony Card.

What is the difference between the Sony Card and PlayStation®Card?

The only difference between the Sony Card and PlayStation®Card is how points are earned through making purchases on the card. Click here for how to earn points on the Sony Card/PlayStation®Card.

Sony Card and PlayStation®Card members receive the same benefits on Sony Rewards, including exclusive deals and benefits as described here.

What are the benefits of linking my Card to my Sony Rewards account? How do I do that?

By linking your Card to Sony Rewards, you can access all the points you earned by using your card. You'll also be eligible for exclusive offers and better pricing on some Sony Rewards items.

If you have a Card and want to take advantage of all these benefits and more, link your card today! It's as easy as entering your Card information.

Is there a difference between the points I earn through Sony Rewards and those I earn with my Card?

The short answer: no. But cardmembers do get an extended expiration period of 5 years on their points. See Terms & Conditions for more details.

Deals & Steals

What are Deals & Steals?

Deals & Steals are special offers available exclusively to Sony Rewards members, including:

  • Special offers or pricing, one-of-a-kind items, collectibles, and more
  • Deal of the Day – your chance to get a great deal on a new movie, CD and other Sony items.
  • Deal of the Week – a new deal goes live every Monday and is available to purchase for one week only or until the deal is sold out.
  • Reverse Auction – score amazing savings on select Sony products every month in these fun auctions, where prices go down, not up.

To learn more, log in to Sony Rewards and visit our Deals & Steals section.

How does Deal of the Week work?

Every Monday, the Deal of the Week gives Sony Rewards members an opportunity to receive substantial savings on a single item selected from the Sony universe. This product is available for the entire week or until quantities are gone.

Card Advantage: Card members get Deal of the Week specials at prices even lower than those of general Sony Rewards members.

Tax and shipping charges may apply.

How does Deal of the Day work?

On some days, Sony Rewards offers Sony Rewards members the opportunity to get substantial savings on one item selected from the Sony universe. This product is available for the entire day or until quantities are gone. But the deal doesn't happen every day and can happen at any time, so check back often.

Card Advantage: Card members may get the Deal of the Day at a price even lower than that of general Sony Rewards members.

Tax and shipping charges may apply.

Why isn't there a Deal of the Day today?

The Deal of the Day doesn't happen every day and can happen at any time, so check back often.

How does Reverse Auction work?

A Reverse Auction is held on the third Wednesday of every month, from 12 noon ET to 10:00 PM ET. At the start of the auction, up to five items go on sale at a special price that drops every hour until 9:00 PM ET. You can wait as long as you want to get the price you want — as long as there's time and quantities left.

Card Advantage: Card members get access to exclusive Reverse Auction items, better pricing, and deeper hourly price drops.

Tax and shipping charges may apply.

Shipping

Is there a charge for shipping?

Shipping is included for most catalog items; however, it's generally not included for Deals & Steals items. Certain exceptions apply. For more details, see our Terms & Conditions.

How do I check the status of my order?

You can check the status of your order on the My Transactions tab in the My Account section of this website.

How do I find tracking information for my order?

If tracking is available for your order, you can find it by clicking on your order number in the My Transactions tab in the My Account section of this website.

Note: For movie and music purchases, enter 9102 in front of the tracking code displayed with your order information.

How long does it take for a product to be shipped?

For most items, please allow 2-4 weeks for delivery.

Will I be notified if there is a delay with my order?

Yes. You will receive a notification email letting you know your item will take longer than expected, or if an item is on backorder. So be sure to update your email address so we can communicate with you.

What do I do if I'd like to return my item?

Returns can be made within 30 days of the date of shipment. You are solely responsible for return shipping costs, unless the product has been determined to be defective. Please call 1-888-715-7669 to set up a Return Merchandise Authorization (RMA) before you ship your item back to us.

Which shipping service do you use?

Sony Rewards generally uses three different shipping companies — U.S. Postal Service, Federal Express, or D.B. Schenker — depending on the item you order. Shipments to Hawaii or Alaska may ship via a local carrier.

I provided the wrong address for my order. Can I change it?

Call us immediately at 1-888-715-7669 and we'll do out best to correct it for you.

I'm out of town. Can I delay my shipment?

Generally, orders for electronics can sometimes be delayed; orders for other items cannot. Please contact us at 1-888-715-7669 immediately and we'll try to help. Once your order is placed, we can attempt to enter a new delivery date, but we cannot guarantee that date.

Can I choose the method of shipping for my order?

No. Unfortunately, we have set carriers for the shipping of each specific Sony Rewards item.

Do you offer signature service?

We currently do not.

Will my entire order ship at the same time?

Depending on product availability and warehouse scheduling, items may not ship at the same time.

What do the different order statuses mean?

  • Ordered: Your order has been placed and waiting to be processed.
  • Processed: Your order is currently being processed and waiting to be put on the delivery truck.
  • Partial: Part of your order has shipped.  You will receive an email as each part of the order ships.
  • Shipped: Your item has been shipped. Once you have received your shipping confirmation email it could take 2-4 weeks for your order to arrive.